I'm an IT Person--with D-I-O in the Middle
IT I'm not. Things go wrong, and when they do, I'm likely to be helpless to correct them.
What would be great is to have a person who'll show up at my house at a moment's notice and solve the problem I'm having right then. I don't want to haul my computer to his/her office and leave it there for days. I don't want to explain the problem over the phone and have some professionally patient person give me step-by-step instructions using terminology that makes me feel like a kindergartener. And I don't want to schedule an appointment 3 days (or 3 weeks) hence, by which time I'll have forgotten what I did to create the problem and what I tried to do to fix it.
I chuckle at the ads that tell me how easy it is to do this or that online. Build a website in an hour! Host a blog that attracts thousands! Download software that makes your life a piece of angel food cake!
It isn't just my age, though I think growing up with computers has given newer generations an almost innate sense of how they work. Despite that, plenty of people a lot younger than I am confess they don't understand a fraction of what their cell phones can do. I once spoke with a young but high-level office executive who was unaware he was supposed to empty his temporary files periodically until the tech at his office showed him the gazillions of them that were slowing his computer down.
I think the capability that computers have leads designers to make them more and more complex, able to do all sorts of cool things. That's fine, but too many times computer people aren't word people. While they can visualize and create great apps, programs, and devices, they can't explain how to use them without using terms that make the average person give up and live without them. So here's my advice to designers of anything computer-related: Instead of installing all sorts of "helpful" functions that only make it harder to navigate my computer (ahem, Windows8), how about working on making directions a reasonably intelligent, college educated, highly-motivated user can actually understand?