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Showing posts with the label prescriptions

Wading into a Bureaucracy

My mother-in-law received two new I.D. cards (with different numbers) from BC/BS, which I figured was something that needs investigation. I'd also received a form to fill out that made no sense to me. And in addition, about a month ago her mail from them had started going to the nursing home rather than to me. Bright and early this morning I thought, "I'll kill three birds with one stone." Ha. Ha Ha. Step 1: Go to the website. It has my address for mailings. Hmm. Step 2: Call BC/BS Got a very nice lady who said she has my address for mailings. After some back and forth, she told me I needed to call Blue Care Network, which isn't the same as BC/BS. Step 3: Call BC Network. Got another nice lady who was able to correct the mailing problem but had no idea why MiL got two ID cards (plus the new one BC/BS had sent). She said I had to talk to Blue Care Advantage. Step 4: Call BC Advantage. Got a woman who re-checked the address for mailings, so we're pretty